Support Center

Get help with TiviTime. Find setup guides, troubleshooting tips, and contact information.

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Getting Started

Setup guides for beginners
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Troubleshooting

Fix common issues
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Requirements

System requirements
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Contact Us

Get personal help

Getting Started

📋 Adding an M3U Playlist

  1. Open TiviTime and go to Settings
  2. Tap Add Playlist
  3. Select M3U Playlist
  4. Enter your playlist URL (e.g., http://example.com/playlist.m3u)
  5. Give your playlist a name
  6. Tap Import
💡 Tip: You can find your M3U URL in your IPTV provider's dashboard or welcome email.

🔗 Connecting via Xtream Codes

  1. Open TiviTime and go to Settings
  2. Tap Add Playlist
  3. Select Xtream Codes
  4. Enter your server details:
    • Server URL: http://yourserver.com:port
    • Username: Your username
    • Password: Your password
  5. Give your playlist a name
  6. Tap Connect
📝 Note: Your IPTV provider should give you these credentials. Check your account dashboard or welcome email.

📺 Using the TV Guide (EPG)

  1. Once your playlist is loaded, go to the Guide tab
  2. The EPG will automatically load if your provider includes EPG data
  3. Scroll horizontally to see upcoming programs
  4. Tap any program to see more details
  5. Tap the Play button to watch that channel
💡 Tip: You can adjust how many days of EPG data to load in Settings → TV Guide → Days to Load.

⊞ Using Multi-View

  1. Tap the Multi-View button (grid icon) in the top bar
  2. Select up to 4 channels to watch simultaneously
  3. Tap any channel to make it the "focused" view with audio
  4. Double-tap a channel to make it fullscreen
  5. Swipe left on a channel to remove it from the grid

Troubleshooting

Channels won't load or play ▼

1. Check your internet connection - Make sure you have a stable internet connection. IPTV requires consistent bandwidth.

2. Verify your subscription - Ensure your IPTV subscription is active and not expired.

3. Check the playlist URL - Make sure you entered the correct URL. Try opening it in a web browser to verify it's accessible.

4. Try a different channel - Some channels may be temporarily offline. Try other channels to see if the issue is specific to one channel.

5. Restart the app - Force close TiviTime and reopen it.

EPG/TV Guide not showing ▼

1. Wait for it to load - EPG data can take a few minutes to download, especially on first load.

2. Check EPG source - Go to Settings → TV Guide → EPG Source and ensure it's set correctly.

3. Provider support - Not all IPTV providers include EPG data. Check with your provider if EPG is supported.

4. Refresh EPG - In Settings → TV Guide, toggle "Auto-Update EPG" off and on to force a refresh.

Video buffering or stuttering ▼

1. Check your internet speed - IPTV typically requires at least 10-25 Mbps for HD content.

2. Use a wired connection - If using Apple TV, connect via Ethernet instead of WiFi for better stability.

3. Close other apps - Other apps using bandwidth can affect streaming quality.

4. Try a lower quality stream - Some providers offer SD alternatives that require less bandwidth.

"Invalid URL" or "Connection failed" error ▼

1. Check for typos - Make sure you've entered the URL exactly as provided by your IPTV service.

2. Include http:// or https:// - The URL must start with the protocol (http:// or https://).

3. Check port number - For Xtream Codes, ensure you include the port number (e.g., :8080).

4. Contact your provider - The server may be down or your credentials may need to be reset.

Restore purchases not working ▼

1. Check Apple ID - Make sure you're signed in with the same Apple ID used for the original purchase.

2. Check internet connection - Restore requires an active internet connection to verify with Apple's servers.

3. Wait and retry - Sometimes Apple's servers are slow. Wait a few minutes and try again.

4. Contact us - If you still have issues, email us with your Apple ID and we'll help resolve it.

System Requirements

📱 iPhone

  • ✓ iOS 17.0 or later
  • ✓ iPhone 8 or newer
  • ✓ Internet connection
  • ✓ ~50 MB storage

📲 iPad

  • ✓ iPadOS 17.0 or later
  • ✓ iPad (6th gen) or newer
  • ✓ Internet connection
  • ✓ ~50 MB storage

📺 Apple TV

  • ✓ tvOS 17.0 or later
  • ✓ Apple TV HD or 4K
  • ✓ Internet connection
  • ✓ ~50 MB storage

🌐 Network Requirements

  • Minimum speed: 10 Mbps for SD, 25 Mbps for HD, 50 Mbps for 4K
  • Recommended: Stable broadband connection (wired preferred for Apple TV)
  • Data usage: ~1-3 GB per hour depending on stream quality
📝 Note: TiviTime requires an active IPTV subscription from a third-party provider. The app itself does not include any TV channels.

Contact Us

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Email Support

Get help via email. We typically respond within 24 hours on business days.

[email protected]
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App Store Review

Love TiviTime? Leave us a review on the App Store to help others discover the app.

Write a Review
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Report a Bug

Found a bug? Let us know so we can fix it in the next update.

[email protected]

Additional Information

🔒 Privacy & Data

TiviTime does not collect, store, or transmit any personal data. Your playlists, viewing history, and preferences are stored locally on your device only. We don't track what you watch or share information with third parties.

For more details, see our Privacy Policy.

⚖️ Legal Disclaimer

TiviTime is a media player application only. It does not provide, host, or distribute any media content. Users are responsible for ensuring they have the legal right to access any content they stream through the app. TiviTime is not affiliated with any IPTV service provider.